Booking conditions

  1. Booking conditions

1.1. You can make a reservation for Tsarska Banya Hotel in one of the following ways:

  • email us at:;
  • send a request using the contact form on our website;
  • call +359 877 323 488 ;
  • come to the hotel.

1.2. Once we receive and process your request, we will contact you to confirm availability.

1.3. You will receive a confirmation of your reservation by e-mail. It describes the type and number of rooms booked, the check-in and check-out dates, the number of adults and children specified in the booking request, the basis of meals and the amount due.

1.4. At the hotel’s discretion, a security deposit of up to 50 (fifty) % of the total booking amount may be required prior to check-in. We expect payment from you within 3 (three) working days after sending our e-mail (unless a different deadline is agreed between the parties). The balance of the total amount of your reservation is payable on the day of check-in. If you wish to cancel a booking for which a security deposit has been paid, the cancellation penalties set out in the cancellation policy below will apply.

1.5. If a deposit is requested in advance, your reservation is valid but is considered FINALLY CONFIRMED upon making the indicated payment for the specific request and receipt of confirmation of payment received via e-mail.

1.6. In case of non-payment within the described time limit, the hotel reserves the right to cancel the reservation.


2.1. Cancellation of your reservation can be made in one of the following ways:

  • email us at:;
  • let us know from the contact form on our website.
  • call +359 877 323 488 ;

2.2. In the event of cancellation of a confirmed reservation up to ten (10) days prior to arrival, the client shall not be liable for a cancellation penalty, except in the case of reservations made under special holiday packages, in which the terms for reservations and cancellations are further described.

2.3. In case of cancellation 10 (ten) but not less than 3 (three) days before arrival, you owe a penalty of 50 (fifty) % of the total amount paid as


2.4. In case of cancellation less than 72 (seventy-two) hours before check-in or in case of no-show on the day of check-in, the amount paid

advance on your reservation will not be refunded and the reservation is considered cancelled.

2.5. Hotel “Tsarska Banya” reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotel.

In these cases, the hotelier:

  • Offers the client accommodation for another period, keeping the same conditions and prices.
  • Refund the deposit paid by the client within 30 (thirty) – days from the date of receipt of a written request for this from the tourist, without penalty to the latter.

3.1. Check-in and check-out times:

  • Check-in every day after 14:00.
  • Check-out until 12:00.

3.2. In case of late check-out, the first overdue hour is subject to a charge of 10 (ten) % of the room rate, the second overdue hour to 50 (fifty) % and the third hour or more to 100 (one hundred) %. Reservations are held until 24:00 on the day of arrival.

3.3. Pets are not allowed (unless otherwise agreed between the parties)

3.4. Guests check in at the hotel by presenting identification documents. The data provided by you is protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and is processed only in connection with the implementation of the established requirements of the Tourism Act. Please familiarize yourself with the POLICY FOR THE PROTECTION OF PERSONAL DATA OF CLIENTS OF “HOOP – 07” LTD (section “Privacy Policy”).

  • Cash at the hotel
  • With card
  • By bank transfer:

Name of legal entity “HOUP-07” Ltd.



IBAN: BG78BPBI79241066555401

Please enter your reservation number and name as the reason for payment.


5.1. Hotel “Tsarska Banya” undertakes to provide to the client in full the services requested and paid by him.

5.2.. Hotel “Tsarska Banya” undertakes not to change the price of the services requested by the client, except in exceptional cases when it is economically justified.

5.3. Tsarska Banya Hotel is not liable for damages caused by the actions of third parties.

5.4. All claims related to the quality of the services paid for must be made by the customer on site at the hotel to remedy the deficiencies. The submission shall be made in writing. In the event that the claims are not satisfied, the customer should request the responsible person to draw up a report. Within 3 (three) working days after its conclusion, the client will receive the official opinion on the problem from the hotel management.

5.5. Amounts for services requested but not used in full or in part due to the customer’s fault will not be refunded.

5.6. All prices, announced on the website of Hotel “Tsarska Banya”, as well as in the e-mail messages of the hotel, sent to the client, are in Bulgarian lev including VAT and tourist tax. In some cases they may be subject to other offers, promotions and conditions. If you require further information on our offers, our team is at your disposal.

5.7. The cost of additional services is not automatically calculated in the final price and must be paid separately at the hotel.

5.8. The hotel is not responsible for lost, forgotten or stolen items from the rooms, stored outside the personal safe in the rooms, restaurants or spa, as well as for damage caused by third parties.

5.9. The Customer accepts the responsibility to observe generally accepted standards of good conduct during his/her stay at the Hotel. All costs for material damages caused to the hotel are the responsibility of the customer.

5.10. In the rooms of. Smoking is not allowed in the rooms of the Hotel Tsarska Banya, according to the provisions of the national legislation. Therefore, in case of non-compliance, the hotel reserves the right to charge, without prior notice, a fee of 150.00 BGN.

5.11. Customers using the services of. Hotel “Tsarska Banya” should be adults according to Bulgarian legislation /over 18 (eighteen) years of age/. Children are admitted only if accompanied by their parents or other legal representatives.

Customers are obliged not to leave their children unattended on the territory of Hotel “Tsarska Banya”.

5.12. The Tsarska Banya Hotel reserves the right to change the information on this page and the Terms and Conditions at any time. Whilst every effort is made to provide true and accurate information, this cannot always be guaranteed.

5.13. When a customer makes a reservation, he/she is deemed to have read and agreed to these Terms and Conditions. Bookings accepted by telephone, email or via our website are deemed to be a contractual relationship in the making. Payment made is deemed to be acceptance of the Hotel Terms and Conditions.

5.14. For all disputes and legal issues not covered by these Terms and Conditions and the Privacy Policy and arising in connection with the use of the website, the mandatory legal provisions in the Republic of Bulgaria shall apply.